Frequently Asked Questions

 

Inclement Weather & Delayed Performance Policy

The advertised starting time may be delayed by weather or other reasons, but a delay does not indicate a performance has been cancelled. In keeping with The Muny's long standing tradition, a performance will not be cancelled before 9:30pm, at which time an announcement will be made as to the status of the performance. If a performance is given after a delayed start, unused tickets cannot be exchanged or refunded.

Rain Check Policy

  • Rain checks are issued to ticket holders with paid admissions in the event a performance is cancelled before one hour of playing time elapses, including scheduled intermissions. Your paid ticket stub will serve as your rain check.
  • A performance may be interrupted due to weather or other reasons. If a delay is necessary during a performance the production may be stopped for a reasonable period of time not to exceed 30 minutes after 9:30pm. At that time an announcement will be made as to the approximate starting time if the performance is to continue as The Muny makes every attempt to present a complete performance.
  • In the event of a cancelled performance, rain checks may be exchanged at The Muny Box Office in Forest Park for a seat of the same value for a subsequent 2014 performance, subject to seat availability. Rain checks may also be redeemed for a full refund of the ticket price. Lost, mutilated or otherwise missing rain checks will not be honored. Rain checks must be redeemed by August 31, 2014.

 

Rain Check Redemption

  • If a performance is cancelled by the management, The Muny Box Office in Forest Park will be open for rain check redemption beginning the following day through the end of the season from 9:00am to 9:00pm.
  • Rain checks may be exchanged for a ticket of the same value for any remaining 2014 performance, subject to seat availability.
  • Rain checks may be applied toward the purchase of additional tickets to any remaining 2014 performance.
  • Rain checks may be donated to The Muny. A receipt reflecting the rain check value will be issued for tax purposes.
  • Rain checks may be redeemed for a full refund of the ticket price.
  • Rain checks may be redeemed by mail for exchange, donation or refund to:

    The Muny Box Office
    #1 Theatre Drive
    St. Louis, MO 63112-1098

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    Rain checks must be redeemed by August 31, 2014.

     

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    The Muny is a non-profit 501(c)3 organization whose mission is
    to enrich lives by producing exceptional musical theatre, accessible to all,
    continuing its remarkable tradition in Forest Park.

    ©2013 Municipal Theatre Association of St. Louis
    The Muny, #1 Theatre Drive, St. Louis, MO 63112, (314) 361-1900
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