• Subscribers may exchange tickets up to 24 hours before showtime. Only season tickets are exchangeable.
• Season tickets may be exchanged for tickets of the same value within the same production, free of charge. When exchanging season tickets for tickets to a different production, the difference between the season ticket price and the single-ticket price is due at the time of the exchange.
• Tickets exchanged over the phone or online are considered a final exchange, and your original seats will be released for sale. If the original tickets are brought to the theatre for use, they will not be honored.
• Tickets will be exchanged for the best available seating of the same value; we cannot guarantee the same seating area. If exchanges are made to seating with a lower price, no refund will be given.
• Tickets are nonrefundable unless in the form of a rain check.
How to Exchange
In person • Starting May 12, tickets may be exchanged at the box office.
By phone • Phone exchanges begin May 12. Call (314) 361-1900, press 1, then dial 5750. Be prepared with your subscriber account number, the section and seat number for each ticket you are exchanging, and the preferred performance date you’d like to exchange for. This service is available 9 a.m.-4 p.m.
Online • Beginning May 12, sign in to your Muny/MetroTix account to make exchanges from one performance to another of the same production. At muny.org, you may click “My Account” at the top right. For more involved exchanges, please visit or call the Muny Box Office.
By mail • Include only the season tickets you wish to exchange, and indicate the preferred date(s) for your new tickets. Mail to: The Muny Box Office, #1 Theatre Drive, St. Louis, MO 63112. We must receive your tickets at least 24 hours prior to the date and time printed on your original ticket.
Need assistance?
Call (314) 361-1900, then 1, then 5750, 9 a.m.-5 p.m., or email [email protected]. Exchange requests are not accepted via email. All exchanges must be completed at least 24 hours prior to the date and time printed on your original ticket.