Ticket Policies Cancellations, Weather and Scams
If a show is delayed or canceled …
The start time may be delayed or the performance may be interrupted due to inclement weather or other reasons. If a performance is canceled before one hour of playing time has elapsed, including scheduled intermissions, your ticket will serve as your rain check. Rain checks may be redeemed for a ticket of the same value for any performance in the same season, or for a refund of the ticket price.
If a performance is given after a delayed start or resumes after an interruption, rain checks are not valid and may not be exchanged or refunded. We will make every effort to present the performance and typically will not cancel the performance before 9:30 p.m. A delayed start time or the length of an interruption in the performance will be determined by theatre management on a per-case basis.
Notice of delays or cancellations will be made over the theatre public address system and will be posted on The Muny’s social media and at muny.org.
In the case of a canceled performance, beginning the following day, rain checks may be exchanged at The Muny box office for a ticket of the same value for any remaining performance of the same season, subject to availability. Rain checks also may be redeemed for a full refund of the ticket price, or they may be donated back to The Muny. A refund will be issued to the purchaser on record with The Muny. A donation receipt reflecting the rain check value will be issued for tax purposes. Rain checks must be redeemed by Aug. 31, 2024, either in person or by mail to the Muny box office. Only actual, legible tickets in their original form will be accepted as rain checks.
Beware of ticket scams
If you purchase tickets from another website or ticket broker, we cannot guarantee that those tickets are valid. If there is a problem with tickets purchased from third-party companies, we will not be able to assist you.
If you believe you are victim of a ticket scam, please use the following information to file a complaint with your state attorney general or the Better Business Bureau (BBB).
Missouri Attorney General
Select “Submit a complaint.”
Then complete a survey and print a PDF form to mail, or call 1 (800) 392-8222.
Illinois Attorney General
Select “File a Complaint.”
Then fill out a PDF to send by mail or email, or call 1 (800) 243-0618.
Better Business Bureau St. Louis
Select “File a Complaint,” or visit bbb.org/consumer-complaints/file-a-complaint/get-started.
Better Business Bureau of Eastern Missouri & Southern Illinois
211 N. Broadway, Suite 2060
St. Louis, MO 63102
Phone: (314) 645-3300
Hours: 8:30 a.m.-5 p.m.
Service reps available: 9 a.m.-4 p.m.
Email: [email protected]
3160 Buttonwood Drive, Suite 200
Columbia, MO 65201
Phone: (573) 886-8965
Fax: (573) 886-8901
Email: [email protected]